
You know, it is my job to talk up a storm when it comes to useful technology. At no time should I utilize any cuss words when discussing technology. But, Metro PCS Customer Service, OMG (Oh My God), what is really going on?
On Facebook, within my private account, I've been known for making provocative comments while temporarily losing my mind as a President and CEO. I can hear somebody saying right now, "Oh C. Henry is trying to use that temporary insanity plea, yeah right, we know you Krazy. LOL" Nevertheless, realizing what I've said; we tend to erase the statement minutes later.
Well recently, I was chatting with some of my females classmates about an issue where their profile picture appeared to mysteriously change. During the conversation, a young lady suggested that Facebook themselves were actually changing the profile pictures through some sort of glitch found with Metro PCS Cell Phones that actually access the Internet.
Now, like all good researchers, we tried to confirm a conversation between a Customer of Metro PCS and the company by calling 1.888.863.8768 first, then calling 1.888.863.8768 second after 8:30 p.m. EST on a Saturday Night January 22, 2011 to no avail.
WOW! All we got was an automated machine voice that constantly lied to us about getting a "Live" person on the line. Now, if there is a glitch with Metro PCS phone and Facebook Profile Pictures changing on their own, we can't confirm or deny it.
But, we can confirm that Metro PCS should do a better job informing their customers that nobody is at "Home" to help them, instead of sending them on a wild goose chase.
What do you think?
Sign,
C. Henry Adams
President & CEO
Broadcasting Interest Enterprise, Inc.
Stay in touch with BIE Media Group: http://biemediagroup.com
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